Message templates as used to format the notifications that are sent to the customer and/or any additional email addresses that you specified in the Status settings.
Email Notifications are sent to customers that have an email address in their account, or customers that checked out using an email address.
SMS messages are sent to customers that have a phone number in their customer account, or customers that checked out using a phone number.
Select Template to edit
Use the dropdown at the top of the page and select a Status whose message templates you would like to edit.
If you do not see the Status listed, double-check to make sure that you have selected the option in the status settings to email the customer, or have email addresses listed in the additional emails field.
The Editor page is comprised of 3 tabs: email, Email Preview, and SMS
Email Tab
The Email tab controls the design of the email template as well as the From Name, From Email, and Subject of the email. These fields must be set or the emails will not be delivered.
The subject field accepts short codes so you can personalize the subject
The body of the email can be edited with a simple WYSIWYG editor, or you can edit the HTML/CSS directly with the standard editor. the Email body supports HTML/CSS and Liquid code. There is also an extensive list of short codes that can be used to personalize the message with order and customer information. The simple editor may not be able to support all liquid codes, so if you are having trouble with if/else loops and other code in the template, you may consider using the standard editor.
Email Preview Tab
The Email Preview tab shows a preview of the email template using data from a sample order so you can see what the email will look like prior to sending it to a customer.
SMS Tab
The SMS tab allows you to create the SMS message that will be sent to the customer. This content can also be personalized with the use of Short Codes.
Short Codes
Short Codes are small snippets that allow you to insert dynamic content into the email and SMS messages. For example if you place the snippet {{order_number}} in your message template, it will be replaced with the actual order number when the message is sent to the customer. You can find a complete list of short codes by pressing Short Codes at the top of the page.
Message Translations
When communicating with customers, it is possible to translate the messages into different languages. The language used for communication with a particular customer is determined by their "Locale" setting in Shopify. A customer's Locale is determined by the language selected on your shop at the time of their account registration or transaction.
If the customer's locale is not set or if you do not have a translation for their locale, the default message template will be used.
Create Message Translations
1. Press the Add Translation button
2. Select the desired language to add
3. Edit the Emal Subject, Email Message, and SMS Message for the selected language
4. Press Save to save the translation
View Existing Translations
You can easily switch between the different language versions by selecting the translation dropdown.
Delete Existing Translations
To delete a translation, select the "Delete Translation" button.