If you've recently created a new product, but are unable to find it within our app, or updated a product's details, but they are not reflecting on the website, you may need to sync your products.
We do an automated sync once every 14 days to let our app stay up to date with any edits or updates you may have made to your accessory products. But if you've recently made a change, and are in need of that update to reflect through our app right now, we do have a manual "Sync Shopify Products" button!
It is a very simple process, and if you follow the steps below, you should have no problem Syncing!
- Log into your Shopify store and click on the "Apps" button on the left hand side of your shopify admin.
- Next, navigate to our Product Accessories app from your app listing page.
- You should now be on the dashboard page of our app. From here, you will click on the "Products" tab at the top of the page.
- Once you are on the "Products" page of our app, take a look in the right hand corner. You should see a small orange box that says, "Sync Shopify Products".
If you take a look directly underneath that button, you should see a "Last Synced" date. This is the last day our app was updated to your current product list.
- If you've made any changes to any products that display as Accessoriesthrough our app since that date, you can click on the "Sync Shopify Products" button and our app will now reflect all of those changes! (Parent products/products that are not used as Accessories you don't need to worry about syncing) You will also notice that the "Last Synced" date should now update to your current date/time.
Your products should now be synced with our app, and any and all changes you've made to your products since the last sync will now be applied!
If you have ANY trouble with this, or if your "Last Synced" date does not appear to update to the current date and time (Very Rare Occurance) Then feel free to shoot us an email at Support@w3trends.com and we would be more than happy to help out, or take a look for you!
Best of luck!